How to Make an Apple Genius Bar Appointment (2025)

Table of Contents

In This Article What to Know Making an Apple Genius Bar Appointment Describe Your Problem Choose a Genius Bar Appointment Select Apple Store, Date, and Time for Genius Bar Appointment Appointment Confirmation and Cancellation Options FAQs References

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Sam Costello

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Ithaca College

Sam Costello has been writing about tech since 2000. His writing has appeared in publications such as CNN.com, PC World, InfoWord, and many others.

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Updated on September 25, 2022

Reviewed by

Ryan Perian

Reviewed byRyan Perian

Western Governors University

Ryan Perian is a certified IT specialist who holds numerous IT certifications and has 12+ years' experience working in the IT industry support and management positions.

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Apple

Macs
iPad

What to Know

Apple users can get one-on-one tech support from a trained specialist at the Genius Bar for iPods,iPhones,iTunes, etc.
The Genius Bar is for tech support only. If you want to learn how to use your products, Apple has other in-store options.
Apple Stores are always so busy that you should make an appointment in advance if you need to get in-person help.

This article explains how to make an appointment, how to describe the problem you're having, and how to reschedule or cancel an appointment.

Making an Apple Genius Bar Appointment

You can use the app for this process, too. If you're on a computer, follow these steps to reserve time at the Genius Bar for support:

Begin by going to Apple Support website athttp://www.apple.com/support/.
Scroll down to the Tell Us How We Can Help section.
Click Contact Apple Support for help.
Next, click on the product you want to get help with at the Genius Bar.

See Also
Genius Bar: What Apple's help desk is for, how to make an appointment, and how to get a job there

Describe Your Problem

Once you've selected the product you need help with:

A setof common help topics will be displayed. For instance, for the iPhone, you'll see the option to get help with battery issues, problems with iTunes, issues with apps, etc. Select the category that most closely matches the help you need.
A number of topics within that category will appear. Select the one that best matches your need (if there isn't a match, click The topic is not listed).
Depending on the category and problem you've selected, a number of follow-up suggestions may appear. You'll be prompted with possible ways to solve your problem without going to the Genius Bar. Feel free to try them if you like; they may work and save you a trip.

For some topics, the Apple site doesn't offer a Genius Bar appointment as an option. Instead, it suggests a phone call or online chat with Apple support. You can use these options or, if you really prefer an in-person appointment, just select The topic is not listed in step 2 above.

Choose a Genius Bar Appointment

After having clicked through all the suggested support options from Apple:

Choose how you'd like to get help. There are a number of options, but to get a Genius Bar appointment, choose Bring in for Repair (different options are presented depending on the kind of problem you selected at the beginning, but always choose options for repair or Genius Bar).
If you don't see these options, you may need to go back a few steps and select another support topic that ends with these options.
Once you do, you'll be asked to sign in with yourApple ID. Do so.

Select Apple Store, Date, and Time for Genius Bar Appointment

To find your closest Apple Store or another authorized service provider, enter your zip code (or let your browser access your Current Location). Click Go.
If you need help with an iPhone, you should alsoinclude the phone company you use with your iPhone for a list of nearby Apple and carrier stores.
Map displays a list of your the nearby Apple Stores (you can sort the stores either by Availability—which one has the appointment soonest—or Distance—which is the closest).
Click on each store to see it on a map, how far away it is from you, and to see what days and times are available for Genius Bar appointments.
When you find the store you want, select the day you want and click on a time that's available for your appointment.

Appointment Confirmation and Cancellation Options

Your Genius Bar appointment has been made for the store, date, and time you selected.

How to Make an Apple Genius Bar Appointment (11)

You'll see a confirmation of your appointment. The details of the appointment are listed there. The confirmation will also be emailed to you.

If you need to modify or cancel the reservation, you can click Reschedule or Cancel on this page. If you need to make a change later, go to the confirmation email and click the options there. You'll be taken to Apple's site to make changes there.

How to Make an Apple Genius Bar Appointment (12)

FAQ

What is the Apple Genius Bar?

The Apple Genius Bar is a dedicated tech support service in Apple's retail stores. Customers experiencing problems with products or applications can make an appointment for one-on-one assistance with an expert. Experts have multiple certification levels to best assist customers.
How do I cancel a Genius Bar appointment?

After you make your appointment, you'll receive an email with your reservation details. To cancel your appointment, access that email and select the Manage my Reservation link. Then, on the Reservation page, select Cancel. Alternatively, if you have the Apple Store app, pull up your appointment details and select Cancel Reservation.
Where is the closest Apple Store?

To find a nearby Apple Store, visit Apple's Find a Store web page. You can search by location, ZIP code, or keywords, such as a mall's name. Select Complete Store List to see every Apple Store location.

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FAQs

How to Make an Apple Genius Bar Appointment? ›

Start with an appointment

The Genius Bar allows for a very limited number of walk-ins each day, and if you arrive without an appointment, you might need to wait quite a while to be seen — or turned away entirely. Instead, the best place to start is on the Apple Genius Bar website, where you can describe your issue.

View Details ›

How do I make an appointment at the Genius Bar on my iPhone? ›

How to make a Genius Bar appointment on iPhone and iPad using the Apple Support app

Open the Apple Support app on an iOS or iPadOS device.
Tap the device you're having issues with.
Select your issue from the categories list.
Find the screwdriver icon and tap Find Authorized Locations.
Choose a store to visit.

More items...

Dec 7, 2022

Discover More Details ›

Can you just turn up at Apple Genius Bar? ›

Get More Info ›

What happens if you miss a Genius Bar appointment? ›

They are very particular about scheduling repairs, and if you miss your chosen appointment time, you might be there for a while, or they might even have you reschedule. XI. After that you should be directed to a confirmation page and a confirmation email should be sent to you.

What do I need to bring to my Genius Bar appointment? ›

If you're bringing your device in for service

For example, you should schedule a Genius Bar reservation before you go to an Apple Store. When you go to the service location, you should bring: Your device and any accessories that you need help with.

Know More ›

Are Apple Genius appointments free? ›

The initial appointment at the Genius Bar is free. However, if you decide to use Apple for repairs then naturally, that will cost. They will tell you after they make the diagnosis and you can decide.

Show Me More ›

Does Apple charge for Genius Bar appointment? ›

They offer personal support when customers have problems or questions relating to their Apple products. Most services carried out at the Genius Bar are free.

See Details ›

Are you supposed to tip Apple genius? ›

"Apple employees everywhere can tell you that they are already being offered tips by customers," the union representing the store in suburban Baltimore said. As it stands, if an Apple employee accepts a tip, he or she could be fired.

Find Out More ›

How do you turn on Apple genius? ›

Turn Genius on or off

Important: If your music library is synced to multiple devices, you can't turn Genius off. In the Music app on your Mac, choose File > Library > Turn On Genius (or Turn Off Genius).

How do I get genius on my iPhone? ›

What to Know. Open the Music app and choose a song you want to base the playlist around. Tap the More icon and choose Create Genius Playlist. Close the playback screen and go to Playlists, choose your new Genius playlist, and choose Edit to add more songs.

Get More Info ›

What is the least busy day at the Apple Store? ›

What's the best time of day/week to visit the Apple Store for a new iMac? Monday is the slowest day for retail. As the week continues, it gets busier every day. Sunday is one of those days where it will be busy at first and then taper off sharply mid afternoon.

Is it okay to be late for an Apple appointment? ›

You can be 15 minutes late and you won't be punished.

If you're late, you don't get your exact appointment time, but your priority position is maintained.

Read On ›

How does a Genius Bar appointment work? ›

The Apple Genius Bar is a dedicated tech support service in Apple's retail stores. Customers experiencing problems with products or applications can make an appointment for one-on-one assistance with an expert. Experts have multiple certification levels to best assist customers.

Learn More Now ›

Do I need an Apple ID to make a Genius Bar appointment? ›

Image Credits: Apple is now requiring that all users booking a Genius Bar appointment online sign in with an Apple ID. Previously, users could instead fill out a form with name, address and email in order to book an appointment.

Learn More ›

Should I wipe my iPhone before repair? ›

If you're sending your device to Apple for a service

After you've backed up your device, erase it to protect your personal information and remove it from your Apple ID: in Settings, tap General > Transfer or Reset iPhone (or iPad), then tap Erase All Content and Settings.

Get More Info Here ›

Do you have to show ID at the Apple Store? ›

To pick up your items in an Apple Store, you will need to bring the order number and a valid government-issued photo ID. If you have designated an alternative pickup contact, they will need to bring the order number and a valid government-issued photo ID.

Know More ›

How do I make an appointment at the local Apple store? ›

Here's what you need to know:

To start, you'll need to download the Apple Store App from iTunes or the App Store.
Once you've got it installed, open the app. ...
Tap the Stores menu at the bottom of the app.
Next, tap the Genius Bar menu.
On the next screen, tap Make a Reservation.

Nov 16, 2021

Get More Info ›

How do I know if I have a Genius Bar appointment? ›

It tells you in the email sent to you when you first scheduled the appointment. If you're not sure when that was, search your email inbox for "Genius Bar."

Tell Me More ›

Can I contact Apple support by phone? ›

(800) 275–2273

Apple / Customer service

Read On ›

How do I cancel a Genius Bar appointment? ›

If you made the appointment via your iPhone, go to Stores on your Apple store app. Select the store you booked your appointment at and go to My Reservations. Click on your reservation, then you can cancel or reschedule the appointment.

Explore More ›